Returns & Exchanges

At Arata, we want you to be completely satisfied with your clean beauty journey. If you are not happy with your purchase, we offer a hassle-free return and exchange policy within 15 days of delivery.

Return Process

• 1.
  Initiate Request

  Visit our returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Quality Check

  Ensure the products are unused, in their original packaging, and include all seals to be eligible for a full refund.

• 3.
  Package & Pickup

  Securely pack the items and our courier partner will arrive at your doorstep within 48 hours to collect the package.

• 4.
  Refund Processing

  Once our warehouse verifies the return, your refund will be credited to your original payment method within 5-7 business days.